Privacy Policy

    Last updated: January 2025

    1. Introduction

    Castlify ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our streaming infrastructure service.

    2. Information We Collect

    Account Information: When you create an account, we collect your name, email address, and payment information.

    Usage Data: We collect information about how you use our service, including stream configurations, connection logs, and feature usage.

    Technical Data: We automatically collect certain technical information, including IP addresses, browser type, and device information.

    3. How We Use Your Information

    We use your information to:

    • Provide and maintain our streaming service
    • Process your transactions and manage your subscription
    • Send you service-related communications
    • Improve and optimize our service
    • Detect and prevent fraud or abuse
    • Comply with legal obligations

    4. Stream Content

    We do not store, monitor, or analyze the content of your streams. Your stream data passes through our infrastructure but is not retained after transmission. We do not have access to the content you broadcast.

    5. Data Sharing

    We do not sell your personal information. We may share your information with:

    • Service providers who assist in operating our service
    • Payment processors for billing purposes
    • Law enforcement when required by law

    6. Data Security

    We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

    7. Data Retention

    We retain your account information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes.

    8. Your Rights

    Depending on your location, you may have the right to:

    • Access the personal information we hold about you
    • Request correction of inaccurate information
    • Request deletion of your information
    • Object to or restrict certain processing
    • Data portability

    9. Cookies

    We use cookies and similar technologies to maintain your session, remember your preferences, and analyze service usage. You can control cookie settings through your browser.

    10. Children's Privacy

    Castlify is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service.

    12. Contact Us

    For questions about this Privacy Policy, please contact us at privacy@castlify.com.